Lean focuses on creating a culture that empowers employees to eliminate waste through problem solving.

Wayne Anderson

Grote veranderingen komen tot stand door kleine stapjes te nemen in de richting van je doel.

Robert Maurer

The best approach is to dig out and eliminate problems where they are assumed not to exist.

Shigeo Shingo

A process cannot be understood by stopping it. Understanding must move with the flow of the process, must join it and flow with it.

Frank Herbert

Without [taking a process perspective of business], business improvement efforts amount to rearranging deck chairs on the Titanic.”

Michael Hammer & James Champy

Without caring there can be no quality.

Joel Barker

De kern van Lean is het afstemmen van waarde-toevoegende activiteiten op elkaar.

Dirk van Goubergen

Creating ever more value for customers with ever fewer resources.

Jim Womack

Excellence is not an accomplishment. It is a spirit, a never-ending process.

Lawrence M. Miller

The noblest search is the search for excellence.

Lyndon B. Johnson

You accomplish victory step by step, not by leaps and bounds.

Lyn St. James

Happy is he who can find out the cause of things.

Vergilius

The important thing is not your process. The important thing is your process for improving your process.

Henrik Kniberg

The economic losses from fear are appalling. To assure better quality and productivity, it is necessary that people feel secure.

W. Edward Deming

We see customers as invited guests for a party and we are the hosts. It is our job every day to make every aspect of the customer experience a little bit better.

Jeff Bezos

Determine what you customers need, and then work backwards.

Jeff Bezos

When solving problems, dig at the roots instead of just hacking at the leaves.

Anthony J. D’Angelo

Quality control should check the process, not the product.

William Edwards Deming

Let the flow manage the process, don't let management manage the process.

Taiichi Ohno

Costs do not exist to be calculated.
Costs exist to be reduced.

Taiichi Ohno

There is nothing quite so useless, as doing with great efficiency, something that should not be done at all.

Peter F. Drucker

The greatest waste ...
is failure to use the
abilities of people ...
to learn about their
frustrations and about
the contributions that
they are eager to make.

William Edwards Deming

Marketing is not the art of finding clever ways to dispose of what you make. Marketing is the art of creating genuine customer value. It is the art of helping your customer becoming better off.

Philip Kotler

If I had to reduce my message for management to a few words, I’d say it all had to do with reducing variation.

W. Edwards Deming

It isn’t uncommon for managers at senior levels of large organizations to be so out of touch with customer or production reality that they don’t know just how broken some of their business processes are.

Michael Hammer & James Champy

The most important sentence in any article is the first one. If it doesn't induce the reader to proceed to the second sentence, your article is dead. And if the second sentence doesn't induce him to continu the third sentence, it's equally dead.

William Zinsser

If you have always done it that way, it is probably wrong.

Charles Kettering

Onze benadering van het probleem is het probleem.

Stephen Covey

…most troubles and most possibilities for improvement add up to proportions something like this: 94% belongs to the system (the responsibility of management); 6% are attributable to special causes.

William Edwards Deming

Mediocrity is the result when fear of failure permeates an organization.

William W. Scherkenbach

Hard work and best efforts will not by themselves dig us out of the pit.

William Edwards Deming