The first step in exceeding your customer’s expectations is to know those expectations.
Roy H. Williams
Tags:
nov
21
2013
The first step in exceeding your customer’s expectations is to know those expectations.
Roy H. Williams
Every day you ask yourself, 'How did our values influence decisions I made today?' If they didn't, they are pretty much bullshit. Peter Senge |
Dare to Lead Bij Bol.com | Managementboek |