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Home Kwaliteit Kwaliteit volgens Peter F. Drucker
Kwaliteit volgens Peter F. Drucker

Go see ask why show respect

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter F. Drucker

Laatst aangepast op zaterdag, 07 maart 2015 19:43  

Software and hard drugs are the only two professions that refer to their customers as 'users'. 

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