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Verbeteren volgens Peter Scholtes

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Improvement efforts should focus on systems, processes, and methods, not on individual workers. Those efforts that focus on improving the attentiveness, carefulness, speed, etc., of individual workers — without changing the systems, processes, and methods — constitute a low-yield strategy with negligible short-term results

Peter Scholtes

Laatst aangepast op zondag, 08 juni 2014 07:26  

It isn't the people you fire who make your life miserable, it's the people you don't.

Harvey MacKay

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