If i had an hour to solve a problem. I'd spend 55 minutes thinking about the problem and 5 minutes about solutions.

Albert Einstein

Rewriting is the essence of writing well: it's where the game is won or lost. That idea is hard to accept. We all have an emotional equity in our first draft; we can't believe that it wasn't born perfect. But the odds are close to 100 percent that it wasn't.

William Zinsser

Every succesful piece of nonfiction should leave the reader with one provacative thought that he or she didn't have before. Not two thoughts, or five - just one. So decide what single point you want to leave in the reader's  mind.

William Zinsser

You learn to write by writing.It's a truism, but what makes it a truism is that it's true. The only way to learn to write is to force yourself to produce a certain amout of words on a regular basis.

William Zinsser

A system is a network of components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

W. Edwards Deming

Quality starts in the boardroom.

W. Edwards Deming

Reward for good performance may be the same as rewarding the weather forecaster for a pleasant day.

William E. Deming

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter F. Drucker

Organizational excellence is not about the management of quality. It is about the quality of management.

Haim Berman

Remote work insinuates that we’re away from something, a physical location where work should be done. [...] Words to remove from your vocabulary if you’re serious about moving into the twenty - first century include the following: flex worker, teleworker, remote worker, virtual worker, mobile worker, telecommuter [...] The insinuation that comes with the labeling is that they are doing something different from what they’re supposed to be doing.

Jody Thompson & Cali Ressler

Without a standard there is no logical basis for making a decision or taking action.

Joseph Juran

Never enough time
To make everything perfect
But better will do

Maggie Millard

Do not become the slave of your model.

Vincent van Gogh

Design can be art.
Design can be aesthetics.
Design is so simple, that's why it is so complicated.

Paul Rand

Your most unhappy customers are your greatest source of learning.

Bill Gates

What we’re looking for is flowing value to customers, not making people work harder.

Jeff Liker

Bewaren

Good, better, best. Never let it rest.
Until your good is better and your better is best.

Tim Duncan

There is always a better way.

Thomas Edison

Defining quality means destroying quality.

Robert M. Pirsig

My definition of an expert in any field is a person who knows enough about what’s really going on to be scared.

P. J. Plauger

The most efficient process is the one that you can avoid.

Nicholas Hartman

Our job is to tell you your baby is ugly!

Software Testers

The bitterness of poor quality remains long after the sweetness of meeting the schedule has been forgotten.

Anonymous

One bad programmer can easily create two new jobs a year.

David Parnas

Management’s job is to improve the system.

W. Edwards Deming

Manage the cause, not the result.

W. Edwards Deming

Improvement efforts should focus on systems, processes, and methods, not on individual workers. Those efforts that focus on improving the attentiveness, carefulness, speed, etc., of individual workers — without changing the systems, processes, and methods — constitute a low-yield strategy with negligible short-term results

Peter Scholtes

Fix specification errors early. To fix later, they will cost:

- 500% more at design stage

- 1,000% more at coding

- 2,000% more at unit test

- 20,000% more at delivery

Barry Boehm

In spite of appearances, people seldom know what they want until you give them what they ask for.

Gerald M. Weinberg

If builders built buildings the way programmers write programs, then the first woodpecker that came along would destroy civilization.

Gerald M. Weinberg

There’s a way to do it better – find it.

Thomas Edison

Don’t automate, oblirate.

Michael Hammer

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Phillip Crosby

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter Drucker

What I want to do has no end, since I am on the endless frontier of a branch of knowledge. I can go on as long as the years are granted to me.

Joseph Juran

Without a standard there is no logical basis for making a decision or taking action.

Joseph Juran

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Joseph Juran

When you buy bananas all you want is the fruit not the skin, but ou also have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Shigeo Shingo

If a problem is left unsolved and the supervisor in uninformed, neither kaizen nor cost reduction can be applied. When there is trouble, stopping the machine means also identifying the problem. Once the problem is clear, kaizen becomes possible.

Taiichi Ohno

You cannot be Lean, you can only become Lean.

Masaaki Imai

When you are out observing on the gemba, do something to help them. If you do, people will come to expect that you can help them and will look forward to seeing you again on the gemba.

Taiichi Ohno

The first step in exceeding your customer’s expectations is to know those expectations.

Roy H. Williams

Without standards, there can be no improvement.

Taiichi Ohno

The more inventory a company has, ... the less likely they will have what they need.

Taiichi Ohno

The ideas of control and improvement are often confused with one another. This is because quality control and quality improvement are inseparable.

Kaoru Ishikawa

Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do Kaizen. So change something!

Taiichi Ohno

The Kaizen Philosophy assumes that our way of life -- be it our working life, our social life, or our home life -- deserves to be constantly improved.

Masaaki Imai

There are no traffic jams along the extra mile.

Roger Staubach

Unless you have 100% customer satisfaction, you must improve.

Horst Schulz