
We have 50,000 moments of truth out there every day.
Jan Carlzon
apr
25
2013
|
Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. Seth Godin |
|
|
Ruimte Bij Bol.com | Managementboek |