Mastering the Unpredictable
How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done
Keith D Swenson 

Bij Bol.com

The economic losses from fear are appalling. To assure better quality and productivity, it is necessary that people feel secure.

W. Edward Deming

We see customers as invited guests for a party and we are the hosts. It is our job every day to make every aspect of the customer experience a little bit better.

Jeff Bezos

A real decision is measured by the fact that you’ve taken a new action. If there’s no action, you haven’t truly decided.

Tony Robbins

You don’t have to be great to start, but you have to start to be great.

Zig Ziglar

The three A’s of metrics: actionable, accessible and auditable.

Eric Ries

It is not enough to be industrious; so are the ants. What are you industrious about?

Henry David Thoreau,

Determine what you customers need, and then work backwards.

Jeff Bezos

When solving problems, dig at the roots instead of just hacking at the leaves.

Anthony J. D’Angelo

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.

Peter F. Drucker