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It’s the memory of what was said and felt that creates alignment, not the final piece of paper.
Thomas L. Jackson
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. Seth Godin |
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De geheugenfabriek Bij Bol.com | Managementboek
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