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It is not sufficient to improve processes. There must also be constant improvement of products, services and technologies.

W.E. Deming

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(maart 2016)
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look eyes think head feet quote taiichi ohno

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to sell is human daniel pink

To Sell is Human
The Surprising Truth About Persuading, Convincing, and Influencing Others
Daniel H. Pink

Bij Bol.com of Managementboek.nl



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