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If you can't describe what you are doing as a process, you don't know what you are doing.

William Edwards Deming

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failure meet customer expectations systems process edwards deming

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big five for live john strelecky boekentip

The big five for life
Vervul je vijf grote levenswensen
John Strelecky

Bij Bol.com of Managementboek

Lean boekentips

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