Veranderen Gedragsverandering volgens John Seddon
apr
16
2022
In the 1970s I worked on 'culture change' programmes. What a fool I was. I learned how behaviour is a product of the system. Change the system and behaviour changes. Culture change is free. If you work on the people in a command and control system it gets ugly.
John Seddon
One of the great mistakes is to judge policies and programs by their intentions rather than their results Milton Friedman |
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