Veranderen Gedragsverandering volgens John Seddon
apr
16
2022
In the 1970s I worked on 'culture change' programmes. What a fool I was. I learned how behaviour is a product of the system. Change the system and behaviour changes. Culture change is free. If you work on the people in a command and control system it gets ugly.
John Seddon
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If you can't describe what you are doing as a process, you don't know what you are doing. William Edwards Deming |
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Hoe krijg ik ze zover? Bij Managementboek |
