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A leader must understand that the system is composed of people, not mere machinery, nor activities, nor organisation charts.

William Edwards Deming

Laatst aangepast op woensdag, 30 november 2011 21:05  

Few people request influence when their world is behaving rationally. As a result, consultants tend to see more than their fair share of irrationality.

Gerald M. Weinberg (The Secrets of Consulting)

 

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