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Home Strategie The voice of the customer volgens Michael Dell
The voice of the customer volgens Michael Dell

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It's customers that made Dell great in the first place, and if we're smart enough and quick enough to listen to customer needs, we'll succeed.

Michael Dell

Laatst aangepast op woensdag, 11 januari 2012 21:52  

Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again.

Seth Godin

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