Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
Tags:
mei
04
2020
Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
Sometimes it is not enough to do our best; we must do what is required. Winston Churchill |
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