VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling
Tags:
juli
08
2019
VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling
If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.
Stephen Covey |
Nine Lies About Work |