
Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
mei
26
2019

Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
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De grootste fout van de mens is, dat hij wil oogsten op plaatsen waar niet gezaaid is. Indira Gandhi |
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The Power of Moments Bij Bol.com | Managementboek
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