Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
mei
26
2019
Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
Niet omdat het moeilijk is durven we niet, omdat we niet durven is het moeilijk. Onbekend |
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