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Home Management Sjoemelende managers volgens John Seddon
Sjoemelende managers volgens John Seddon

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Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.

John Seddon

Laatst aangepast op woensdag, 22 mei 2019 10:37  

We should be taught not to wait for inspiration to start a thing. Action always generates inspiration. Inspiration seldom generates action.

Frank Tibolt

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