Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
mei
26
2019
Managers think the numbers they look at constitute knowledge, they don't. They represent the score, they say nothing about the means. And acting on the score without knowledge of the means is the most common form of tampering.
John Seddon
If a man is called to be a streetsweeper, he should sweep streets even as Michelangelo painted, or Beethoven played music, or Shakespear wrote poetry. He would sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great streetsweeper who did his job well. Martin Luther King |
Verbaal Meesterschap Bij Managementboek.nl | Bol.com |