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Home Management Klantgericht ondernemen volgens Peter F. Drucker
Klantgericht ondernemen volgens Peter F. Drucker

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It is the customer who determines what business is. What the customer thinks he is buying, what he considers 'value', is decisive - it determines what a business is, what it produces and whether it will prosper.

Peter F. Drucker

Laatst aangepast op woensdag, 02 september 2015 05:12  

A genuine leader is not a searcher for consensus but a molder of consensus.

Martin Luther King

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