
Don't criticise, condemn or complain; give honest and sincere appreciation; and arouse in the other person an eager want.
Dale Carnegie
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juli
29
2015

Don't criticise, condemn or complain; give honest and sincere appreciation; and arouse in the other person an eager want.
Dale Carnegie
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If you believe that you know the requirements better than the customer, you are part of the problem, not the solution. Alan Davis |
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The Pyramid Principle Bij Managementboek |