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Kwaliteit volgens W. Edwards Deming

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In only 6% of the situations where something goes wrong, it can directly be assigned to a person. In the other 94% it is due to the system where this person was acting

W. Edwards Deming

Laatst aangepast op woensdag, 25 november 2020 06:24  

"When I use a word," Humpty Dumpty said, in a rather scornful tone, "it means just what I choose it to mean, neither more nor less." "The question is," said Alice, "whether you can make words mean so many different things." "The question is," said Humpty Dumpty, "which is to be master – that’s all."

Lewis Carroll  (in Through the Looking Glass)

 

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