
Verspilling is iedere menselijke activiteit die wel middelen verbruikt maar geen waarde oplevert.
Jim Womack & Daniel Jones
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. Seth Godin |
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Seven and a Half Lessons about the Brain
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