
When change programs fail it is because the attempt was non-systemic. Change in performance requires a change to the system.
John Seddon
feb
11
2019

When change programs fail it is because the attempt was non-systemic. Change in performance requires a change to the system.
John Seddon
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If language is not correct, then what is said is not what is meant; if what is said is not what is meant, then what must be done remains undone; if this remains undone, morals and art will deteriorate; if justice goes astray, the people will stand about in helpless confusion. Hence there must be no arbitrariness in what is said. This matters above everything. Confucius |
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