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Voorspelbare organisaties

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A predictable organization does not guess about the future and call it a plan; it develops the capacity to rapidly respond to the future as it unfolds.

Mary and Tom Poppendieck

Laatst aangepast op donderdag, 07 juli 2011 12:34  

People don't want to buy a quarter-inch drill.
They want a quarter-inch hole!

Theodore Levitt

 

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