Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again.
Seth Godin
okt
04
2011
Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again.
Seth Godin
What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it, that's another matter. Peter Drucker |
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