The Whitehall Effect
How Whitehall Became the Enemy of Great Public Services and What We Can Do about It
John Seddon
Bij Bol.com
Every truth passes through three stages before it is recognized. In the first it is ridiculed, in the second it is opposed, in the third it is regarded als self-evident. Arthur Schopenhauer |
The Thoughtless Design of Everyday Things Bij Bol.com
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