De ISM-Methode Versie 3
Verleden, heden en toekomst van IT-servicemanagement
Wim Hoving, Jan van Bon
Bij Bol.com | Managementboek
mei
06
2013
De ISM-Methode Versie 3
Verleden, heden en toekomst van IT-servicemanagement
Wim Hoving, Jan van Bon
Bij Bol.com | Managementboek
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Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again. Seth Godin |
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Before I came here, I was confused about this subject. Having listened to your lecture, I am still confused -- but on a higher level. |