VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling
Tags:
juli
08
2019
VSM reflects work flow as a customer experiences it versus the internal focus of process-level maps. Many companies are structured as a series of function based silos that bear little relationship to the customer.
Karen Martin Mike Osterling