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Variatie volgens William Edwards Deming
Gepubliceerd in Citaten: management Afdrukken

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There will always be variation between people, in output, in service, and in product. What is the variation trying to tell us about a process, and about the people who work in it? Management requires knowledge about interaction of forces. Interaction may reinforce efforts or nullify efforts. Management of people requires knowledge of the effect of the system on the performance of people.

William Edwards Deming

Laatst aangepast op zondag, 30 november 2014 19:17